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T&C

Shipping

What are the shipping fee and delivery timeline?

 

All our products are intricately handcrafted in Jaipur by our skilled artisans. 

 

All orders exceeding Rs 4000/- will be privileged to avail FREE SHIPPING.

 

Products available in stock are dispatched within 1-2 business working days. Custom made or products that need to be manufactured take around 6-7 business working days to be dispatched. 

We appreciate your time and patience.

Replacements | Exchanges

What's your return or exchange policy ?

Our store policy is NO refunds or returns, though we are happy to exchange items that you are unsatisfied with within 24 hours of receiving the  item, provided that the original piece is in its original condition and accompanied with a receipt.

We would like to highlight that purchases made on sale days are final sale and cannot be exchanged. 

In the event of an exchange ( includes sizing issues as well ), the customer is responsible for all shipping costs involved in the returning of the item. Original and additional shipping costs paid by the customer will NOT be refunded. Should the returned item not meet the above return guidelines, Anushka Jain Jewellery has the right to deny a return and have the item re-shipped to customers.

 

Write to us at info@anushkajainjewellery.com to initiate your exchange.  We’d be happy to accept them as long as the parcel is handed over to carrier before the date.

-Unworn

-Have no signs of wear or damage

-In its original condition with tags still attached (if any)

-In all original packaging (box and pouch included)

How do I start the exchange?

Send us an email at info@anushkajainjewellery.com requesting your return label. Don’t forget to include the following:

-The order number (Don’t worry if you don’t have one. The original purchaser’s full name and email address also help us track down the order)

-The address where the jewelry will be shipped from

-The email address associated with your Anushka Jain Jewellery account so we can apply the credit once processed.


Note: Original shipping fees, duties and/or taxes are non-refundable and will not be included in the credited amount.

 

What happens if my jewellery breaks? (Repairs)

All Anushka Jain jewellery products are jewellery is very delicate; it cannot be handled roughly under any circumstance. There's a lot of design planning and visual consideration before we make a piece to maintain its delicate design aesthetic.

However, Anushka Jain Jewellery is happy to repair your item for you. Repairs start at Rs.500/- and will increase depending on the extent of the damage. For online orders, please provide photos of the issue so we can determine the best course of action. Incase the customer informs about the damage caused from our end or during transit and supports it with imagery within 24 hours of receiving the product, we shall be happy to repair it for you with no additional cost. Discontinued designs cannot be repaired especially if it was purchased from us 6 months ago or more.

 

Replating Service

We offer replating services at an additional cost of Rs. 450 in which case the customer will be responsible for shipping the product/s to and fro to avail the service.

Privacy Policy

Information we collect


Information you provide: When you register an account or complete a transaction through the Services, we collect some “Personal Information” (that is, any information that can be directly or indirectly associated with you), such as your name, title, email address, phone number, address, billing information and other similar information. You may also provide us with certain Personal Information of other people (e.g., if you are sending a gift to someone else).


Device Identifiers: When you access the Services by or through a device, we may access, collect, monitor and/or remotely store one or more “device identifiers”. Device identifiers allow us to uniquely identify your device and are used to enhance the Services (including sending updates and information from the Services). A device identifier may also be used in conjunction with other Personal Information.


Analytics: When you access our Services, we may collect information (either directly or using third party services) using logging and cookies which can sometimes be correlated with Personal Information. We use this information to monitor and analyze use and interest in the Services. See the section on “Service Providers” for more detail in this respect.


Log data: As with most website and technology services delivered over the Internet, our servers automatically collect information when you access or use our Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Services, the purchases that you make, the products you view, browser type and settings, the date and time the Services were accessed, information about browser configuration and plugins, language preferences and cookie data.

Cookie Information: A cookie is a text file stored locally on a User’s device by the User’s web browser, which enables the browser to remember passwords, orders, preferences, and other information when visiting a website. We use cookies and similar technologies such as pixel tags and web beacons that help us collect certain usage data about you (such as your preferences and to process shopping cart items) (“Usage Data”), which may become Personal Information due to direct association with you. The Services may also include cookies and similar tracking technologies of third parties, which may collect information about you via the Services and across other sites and online services, including social media platforms. Our use of cookies and similar technologies such as pixel tags and web beacons is generally for operational purposes, website performance purposes, enhancing functionality of the Services and advertising. For more details about how we use these technologies, please see the section on “Service Providers” below.

Use of Information 



We generally use information that we collect for the purposes of fulfilling our contractual obligations to you, in furtherance of our legitimate interests in operating the Services and our business and/or where you have consented to such usage. 

More specifically, AJJ uses Personal Information:

To provide, update, maintain and protect the Services and our business. This includes use of Personal Information to support delivery of the Services, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at your request. AJJ may use your email address or phone number to send you notices (including any notices required by law, in lieu of communication by postal mail). If you correspond with AJJ by email, we may retain the content of your email messages, your email address and our responses.


As required by applicable law, legal process or regulation. AJJ may in certain instances be compelled by law to process your Personal Information in order to comply with a binding order. We will only do so to the extent reasonably required by that order.


To communicate with you by responding to your requests, comments and questions. If you contact AJJ, AJJ may use your Personal Information to respond.

To send emails and other communications. AJJ may send you service, technical and other administrative emails, messages and other types of communications. AJJ may also contact you to inform you about changes in our products, and important notices, such as security and fraud notices.

For billing, account management and other administrative matters. We may need to contact you for invoicing, account management and similar reasons, and we use account data to administer accounts and keep track of billing and payments.

To investigate and help prevent security issues and abuse.

For marketing purposes.AJJ may use the information we collect, including Personal Information, to market our products and services to new and existing customers, and to understand our audience. AJJ may also use your Personal Information to send you marketing messages and may provide such information to third parties to send you information about our products and services. If you are in the EEA we will only do so if you have opted in to receive such communications. If you don’t want to receive these messages, you can opt out by following the instructions in the message or by contacting us as provided at the end of this Privacy Policy.